Frequently Asked Questions

General FAQs

• What is Cable ready TV?
  
  
  

  	Three specific requirements make a television a 'Cable Ready' television. The first requirement is an improved tuner that is more resistant to interference than traditional turners. The second is the ability to tune cable channels to an FCC-approved channel plan. And last, the television will have a special connector that allows cable service to be directly connected to the television with out a set top box converter.

  
  
  



• What should I do if my cable is out?
  
  
  

  	In the event that your cable is out, please contact the Customer Service Department. Before calling please check that the electricity is on, the television is plugged in, and the television is on the correct channel if you have a converter or a VCR hooked up.

  
  
  



• What do I do if I am a renter and would like cable TV?
  
  
  

  	MetroCast will install/move cable outlets with written permission from the landlord.

  
  
  



• What do I do if I know of someone stealing cable?
  
  
  

  	Notify the Customer Service Department immediately and please note that you do not need to disclose your identity.

  
  
  



• How do I request a channel that is not currently offered?
  
  
  

  	You can request a channel at anytime for our review. Click Here and fill out our Channel Request Form.

  
  
  



• Can I block out channels that I do not want to receive?
  
  
  

  	You are able to block out channels on your regular cable ready television set by accessing the menu and choosing to add or delete a channel. By deleting a channel number you will be able to block out the reception of this channel. If you have digital service you can block out channels through the parental control option on the Interactive Guide.

  
  
  



• Why is my cable service billed in advance?
  
  
  

  	Cable service is a subscription service and therefore is billed in advance. This is different from a metered service such as the electricity or gas that are billed thereafter. Exceptions to this are the Pay Per View movie and events, which are billed after your order.

  
  
  



• Can I pay my bill online?
  
  
  

  	Yes, you can pay your bill through our Online Payment Center.

  
  
  



• What if I lose my remote?
  
  
  

  	Come into the office for a new one. Please note that in the event you have lost your remote and you have had our service over 90 days there will be a minimal charge for a new remote.

  
  
  



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