Frequently Asked Questions



MetroCast Digital Phone


  • What is MetroCast Digital Phone service?



  • Can I keep my current telephone number?



  • What makes MetroCast Digital Phone service different from my current provider?



  • Can I disconnect my existing phone service after MetroCast Digital Phone is installed?



  • I’m interested in signing up for MetroCast Digital Phone, how do I sign up?



  • Is it true that there are differences between MetroCast Digital Phone service and Voice over Internet services (VoIP)?



  • Do I need to be home for my Digital Phone Installation?



  • Is there special telephones needed for MetroCast Digital Phone service?



  • Will my home alarm system work the same with MetroCast Digital Phone service?



  • Can I be on the telephone and the internet at the same time?



  • How will I receive my MetroCast Digital Phone bill?



  • Who can I call if I have a problem with my bill?



  • Do I have to pay additional for long distance calling?



  • Will I be able to call 911 with MetroCast Digital Phone service?



  • Can I keep my existing answering machine?



  • Does MetroCast offer collect calling for their Digital Phone customers?



  • What is the toll-free number to call to place a collect call?



  • Are call records available with MetroCast Digital Phone service?



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